A project on Service Management by Dr. Javier Reynoso is included in the Tranferencia Tec List, ranking 33rd among 5,412 articles published by Tec researchers during the last 5 years.

By JOSÉ ANGEL DE LA PAZ | EGADE BUSINESS SCHOOL

Javier Reynoso, Research Professor at EGADE Business School, was recognized in the list of “The 50 Tecnológico de Monterrey Scientific Articles with the Greatest International Impact,” published by Transferencia Tec.

The paper “Systems, Networks, and Ecosystems in Service Research,” which he co-authored with his international colleagues Sergio Barile, Robert Lusch (†), Marialuisa Saviano and James Spohrer, was positioned 33rd in the ranking prepared by the website of Tec’s scientific publications.

Karla Cabrera Martínez, a student of the Doctorate in Administrative Sciences, collaborated on this paper, which was published in the Journal of Service Management in August 2016.

The purpose of the article is to raise awareness about the need to elevate the level of analysis in Service Management, focusing on systems, networks and ecosystems to contribute to expanding the reduced vision of the research that has predominated in the field.

“I am very happy about and proud of this particular achievement. In a list dominated almost entirely by articles from the areas of medicine, biotechnology and engineering, this work stands out in the business area,” stated Reynoso.

According to Transferencia Tec, the ranking considered 5,412 articles published by researchers from Tec de Monterrey during the last 5 years. These articles generated 22,943 citations as of December 2019, a figure that represents an average of 4.3 citations per publication.

The formulation of the list involved a comparison of all the publications that were indexed in the Scopus database during the period from January 2015 to December 2019, had an affiliation to Tec de Monterrey and had authors currently at Tec de Monterrey.

The classification was made on the basis of the number of citations and the Field-Weighted Citation Impact (FWCI) of the publication.

More details of the methodology, as well as the complete list, can be consulted here.