Anabella Dávila contributes a chapter in the book Innovation from Emerging Markets, published by Cambridge University Press.

By JOSÉ ÁNGEL DE LA PAZ | EGADE BUSINESS SCHOOL

In a study based on a multinational Information Technologies firm, Anabella Dávila, professor at EGADE Business School - Tecnológico de Monterrey, identified an innovation model based on value co-creation through employees.

Her findings are presented in the collective book Innovation from Emerging Markets, recently published by Cambridge University Press.

In her chapter of the book, Dávila presents an analysis of the management philosophy “Employees first, customers second” (EFCS) at HCL Technologies, a global Indian IT consulting and services company.

According to the professor, EFCS proposes that it is the employees who create real value for the customers and HCL Technologies transformed the entire organization to empower them and assure their wellbeing.

“As a result, the ‘value zone’ was identified in the interface between HCL Technologies employees and customers for value co-creation,” she said.

The case study consisted of an in-depth longitudinal analysis of annual or sustainability reports from 2011 to 2019 and included public speeches, news reports, and research papers by the previous HCL Technologies CEO, Vineet Nayar, in relation to EFCS.

“The case displays an innovation model based on value co-creation through employees,” Dávila stated.

She went on to explain that the model has three pillars: employees’ wellbeing, employees’ empowerment, and innovation through value co-creation.

“Each pillar contains supporting management and human resource practices,” she added.

Dávila’s chapter, called “Innovation based on value co-creation through employees at HCL Technologies” forms part of a book that, in an overall view, examines innovation and leadership in multinational companies from emerging countries.

The book, a joint effort of the Emerging Multinational Research Network (EMRN) and diverse institutions across the world, is available on the Cambridge University Press and Amazon websites.