EGADE Ideas

Beyond enabling the hiring of people with intellectual disabilities, customer attitudes can transform the service experience into a powerful driver of loyalty and reputation for businesses.

Latin American business schools need to evolve toward an educational model that integrates a global mindset, critical thinking, and digital competencies.

There is one ultra-cheap solution, trialled since 2020, which our three-part study has now confirmed seems to significantly reduce customers’ intention to verbally abuse workers.