The knowledge derived from employee experience—the combination of best practices that include collaboration among different participants—is increasingly important in business productivity. Managing this knowledge provides organizations with structure and helps them to fulfill their objectives. 

In the article “Knowledge management in Mexican NPOs: A comparative study in organizations with a local and national presence”, published in the Journal of Knowledge Management, we examine the use of knowledge in the organizations and the impact on performance.

The qualitative research with 28 Mexican non-profit organizations included interviews, analysis of documents, and surveys of organizational processes, which we studied to gain information on the practices used in the creation and transfer of knowledge, the aspects assigned to these processes, and the current general context of the organizations.

Non-profit organizations should focus more on efficient management of both human resources and finances in order to perfect their activities and offer quality services. 

Mexican non-profit organizations create knowledge mainly through courses and seminars. They also seek to compensate for their weakness in creating knowledge by forming alliances, working on joint projects with other organizations, and receiving consulting from the government.

The organizations also need to include positive values and attitudes as part of their work philosophy. They function correctly by increasing worker motivation, being committed to social transformation, and building trust-based relationships. These points, along with the adequate management of knowledge, allow them to make their processes transparent and effective, thus increasing their possibilities for financing and creating more performance improvement by adapting to the needs of their surroundings.

Another important point that to emphasize is the use of informal communication tools, such as conversations and meetings, to transfer knowledge among collaborators. It is important for businesses to design programs and activities that foster a sense of community among the collaborators and not to exclude any members.

The challenge of today is getting organizations to design and formulate new mechanisms for preserving knowledge acquired over time. Thus, even if the organization is restructured, it will continue to be efficient and competitive.

The article offers a guide for businesses of all types, helping them to understand their surroundings better so as to adapt their processes to the implementation of avant-garde strategies that make them stand out from the competition and help them to survive in the market. It can also serve as a source of inspiration for businesses that are making transformations to and reinventing their products and services.

The knowledge derived from employee experience—the combination of best practices that include collaboration among different participants—is increasingly important in business productivity. Managing this knowledge provides organizations with structure and helps them to fulfill their objectives. 

In the article “Knowledge management in Mexican NPOs: A comparative study in organizations with a local and national presence”, published in the Journal of Knowledge Management, we examine the use of knowledge in the organizations and the impact on performance.

The qualitative research with 28 Mexican non-profit organizations included interviews, analysis of documents, and surveys of organizational processes, which we studied to gain information on the practices used in the creation and transfer of knowledge, the aspects assigned to these processes, and the current general context of the organizations.

Non-profit organizations should focus more on efficient management of both human resources and finances in order to perfect their activities and offer quality services. 

Mexican non-profit organizations create knowledge mainly through courses and seminars. They also seek to compensate for their weakness in creating knowledge by forming alliances, working on joint projects with other organizations, and receiving consulting from the government.

The organizations also need to include positive values and attitudes as part of their work philosophy. They function correctly by increasing worker motivation, being committed to social transformation, and building trust-based relationships. These points, along with the adequate management of knowledge, allow them to make their processes transparent and effective, thus increasing their possibilities for financing and creating more performance improvement by adapting to the needs of their surroundings.

Another important point that to emphasize is the use of informal communication tools, such as conversations and meetings, to transfer knowledge among collaborators. It is important for businesses to design programs and activities that foster a sense of community among the collaborators and not to exclude any members.

The challenge of today is getting organizations to design and formulate new mechanisms for preserving knowledge acquired over time. Thus, even if the organization is restructured, it will continue to be efficient and competitive.

The article offers a guide for businesses of all types, helping them to understand their surroundings better so as to adapt their processes to the implementation of avant-garde strategies that make them stand out from the competition and help them to survive in the market. It can also serve as a source of inspiration for businesses that are making transformations to and reinventing their products and services.